Publicado: 21 junio, 2022

Technical Support

Sueldo: $714.00 MXN Diarios.

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DESCRIPCIÓN DEL PUESTO

• Discuss with customers (internal and external) technical aspects of product installation, operation, and maintenance relative to sales and/or repair considerations
• Handle customer assistance requests by phone, email, web-chat, video, etc., (omnichannel) and ensure those that cannot be addressed at first contact are escalated and followed up on appropriately
• Obtain accurate customer details and amend contact-handling system when applicable
• Generation of sales leads from these contacts
• Gives interface matrix listed compatibility information to customers on company released products.

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REQUISITOS

• 90% English Spoken and Written.
• Bachelor degree or equivalent experience
• A minimum of 1-2 years of related experience
• Good knowledge on Windows & MAC environment and applications
• Worked in a technical support position, preferably in Unified Communications sector, would be a benefit

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PRESTACIONES

Superiores a la ley.